ToneDen Knowledge
  • Welcome 👋
  • What iOS 14 Means for ToneDen Advertisers
  • Facebook Overspend Bug Refund Instructions
  • Custom Domain Troubleshooting & FAQ
  • What's New in ToneDen 🔥
  • Open ToneDen 🚀
  • Account Setup
    • Creating an Account
      • Adding Profiles
      • Creating Your Team
      • How to sync your Facebook profile to ToneDen for Ads
      • How to connect ToneDen to your Zapier account
    • Pricing
    • Billing & Subscription FAQs
  • Marketing Guides
  • Event Marketing
    • ToneDen's Facebook & Instagram Ads for Events
      • Creating Your First Event Ad Campaign
      • Introduction to Conversion Tracking
      • Introduction to A/B Testing
      • Introduction to Budget Optimization
      • Best Practices for Using Multiple Audiences on Facebook
      • The Most Profitable Audiences to Target for Event Ads
      • The Event Marketing Lifecycle
      • Best Practices for Understanding Facebook Attribution
      • Advanced Strategies for Facebook Ads for Events
        • Automate Every Event Ad with Dynamic Event Ads
        • How to Best Structure Your Budgets, Schedule, and Audiences
      • Strategies for Specific Events
        • Concerts
        • Food and Beverage Events
        • Comedy
        • Attractions and Holiday Events (NYE / Halloween / etc.)
        • Sports
        • Music Festivals
        • Endurance
        • Business 2 Business Events
        • Conventions
  • Music Marketing
    • The Music Marketing Lifecycle
    • The Most Popular Types of ToneDen Campaigns You Can Use to Market your Music
    • Spotify Marketing 101
      • The Spotify Promotion Guide
        • Part 1: The 4 Ways to Grow on Spotify (Excluding Organic Growth)
        • Part 2: How to Get on Spotify's Algorithmic Playlists and the Virtuous Cycle of Spotify Followers
        • Part 3: From 800 to 2,400 Spotify Followers in 30 Days: The Lili Kendall Case Study
        • Part 4: How to Create ToneDen's Spotify Growth Playbook
        • Understanding the Spotify For Artists Dashboard
    • The Recommended Music Marketing Battle Plans
    • Best Practices for "Always On" Music Marketing
    • Other types of ToneDen Music Marketing Campaigns
  • Growth Tools
    • Pre-Save & Smart Link Troubleshooting & FAQs
    • Smart Links
      • Smart Links for Music (FanLinks)
        • How to Create a Spotify Pre-Save and/or Apple Music Pre-Add
        • How to Add TikTok's "Use My Sound" to Music Smart Links
      • Smart Links For Tours (TourLinks)
      • Smart Links for Events (EventLinks)
      • Smart Links for Podcasts (PodLinks)
        • How to Create a Single Episode Podcast Page
        • How to create a Multiple Episode Podcast Page
      • Smart Links for Fundraisers (GiveLinks)
      • Smart Links for Social Media Bios (BigLinks)
      • Smart Links for Livestreams (StreamLinks)
      • Custom Domains For Smart Links
    • Social Unlocks
      • What Is a Social Unlock?
      • Creating a Social Unlock
    • Contests
      • How to Create a Contest
      • How to Create a Viral Pre-Sale Campaign
    • How to Set Up Lasso
  • Advertising Platform
    • Advertising Fundamentals
      • Why You Should Advertise
      • Why Advertising Is an Investment
      • How to Target Your Audience
      • What is Conversion Tracking?
      • What is A/B Testing?
      • What is Budget Optimization?
      • How Is ToneDen's Advertising Platform Different Than Facebook's?
      • How is ToneDen's Optimization different from Facebook's Campaign Optimization?
      • How ToneDen Optimizes for More Conversions
      • Viewing Budget Optimization Insights
      • Advertising Term Glossary
    • Facebook Advertising
      • Getting Started with Facebook Ads on ToneDen
        • How to Create a Business Manager Account
        • How to Create a New Facebook Ad Account
        • A Guide To Setting Up Your Own Domain For Custom Conversions
          • Custom Domain Setup for Events
          • Custom Domain FAQs
        • How to Set Up a Payment Method for Facebook & Instagram Ads
        • How to Create & Manage a Facebook Pixel
          • How to Find Your Facebook Pixel ID
          • Installing your Facebook Pixel
          • How to Install Your Facebook Pixel on Eventbrite
          • How to Install Your Facebook Pixel on Other Ticketing Platforms
        • How to Request Page Advertiser (or Admin) Access to a Brand
        • How Do I Request a Gray Verification badge for My Facebook Page?
        • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
        • How to Switch an Instagram Account to an Instagram Business Profile
      • How to Make a Facebook Ad Campaign with ToneDen
        • How to Create a Facebook & Instagram Ads with ToneDen for Music
        • Selecting Your Objective and Accounts
        • Creating Target Audiences with Audience Builder
          • How to Save Audience Sets, Add a Set, and Edit Sets
          • How to Save Your Audience
          • How to Target Email Subscribers on Facebook
          • How to Target Related Artists Using Spotify
          • How to Target Facebook Page Likes
          • How to Target Facebook Interests
          • How to Target Facebook & Instagram Video Viewers
          • How to Target Facebook Event Engagers
          • How to Target Facebook Page Engagers
          • How to Target Instagram Account Engagers
          • How to retarget website visitors or Facebook Pixel page visitors
          • How To Create Lookalike Audiences
        • Ad Creative Customization by Placement
      • Facebook Ads Troubleshooting & FAQs
        • How to Appeal a Disapproved Facebook (or Instagram) Ad
        • How to Appeal a Disabled Facebook Ad Account
        • How Long Does It Take for My Ad Campaign to Go Live?
        • Last-Minute Campaign Performance Tips
        • How to Increase Ad Creative Performance
        • How to Change Your Attribution Window
        • How Do I Test My Messenger Ads?
        • How to Deactivate an item in your Product Catalog
        • Overlapping Locations Can't Be Used
        • How To Preview Audio In A Video Ad
        • Connect to Business Manager to Create This Audience
        • Payment Method Missing, Unsettled Account, or Spend Limit Reached
        • How to Disable Google Chrome's Heavy Ads Preview Feature
    • Google Advertising
      • Getting Started With Google Ads
        • Event Ticker Seller Certification Application
        • How to Create a Google AdWords Account/Install your AdWords Pixel
        • How to Install Your AdWords Pixel for Self Serve Installation Tools
      • Creating Your First Event Google Ad Campaign
      • Audit the Performance of Your Google Ad Campaign
    • Facebook Ad Account FAQs
    • Campaign Creation Troubleshooting & FAQ
  • Playbooks
    • What is a Playbook?
    • Event Marketing Playbooks
      • How to Create a Remarketing Dynamic Event Ad Campaign
      • How to Create Your Event Announce Playbook
  • Growth Suite Add-On
  • Growth Suite FAQs and Troubleshooting
  • Growth Suite Best Practices
    • How to Create Instagram Stories Ads for Growth Suite
    • How to Track the Performance of Your Growth Campaigns
  • Spotify Growth Playbook
    • How to Create the Spotify Growth Playbook Campaign
    • Spotify Growth Playbook Best Practices
      • How Often Should I Release Music While Using the Spotify Growth Playbook?
      • Spotify Growth Playbook: Ad Creative Best Practices, How To's, and Examples
      • How to Reduce the Cost Per Follower in your Spotify Growth Campaign
      • Spotify Growth Playbook Schedule and Budget Best Practices
      • Spotify Growth Playbook Targeting Best Practices and Examples
        • Global Targeting vs. Custom Targeting
      • My Spotify Growth Playbook Ad Was Disapproved by Facebook. What Do I Do?
  • Instagram Growth Playbook
    • How to Create the Instagram Growth Playbook Campaign
  • Privacy
    • Why Does ToneDen Ask for So Many Spotify and YouTube Permissions?
    • GDPR & Privacy
Powered by GitBook
On this page
  • Full contents of this FAQ:
  • What should I do if my campaign has been in Facebook Review for over 24 hours?
  • Why is there no audio in my ad preview?
  • Why can't I see a preview of my ad creative?
  • Why isn't my Facebook page appearing in the "Select Accounts" step?
  • Why isn't my Instagram account appearing in the "Select Accounts" step?
  • How do I update my creative asset for different placements?
  • Why isn't my Instagram account appearing in the Targeting section?

Was this helpful?

  1. Advertising Platform

Campaign Creation Troubleshooting & FAQ

Check out this article to find an answer to some of the most common questions and concerns related to campaign creation!

PreviousFacebook Ad Account FAQsNextWhat is a Playbook?

Last updated 3 years ago

Was this helpful?

Full contents of this FAQ:

What should I do if my campaign has been in Facebook Review for over 24 hours?

Facebook’s ad review time can be anywhere from 5 minutes to 2 days. Once your ad is created, it enters a review queue where a team of highly-trained Facebook employees will review it and then either approve or reject it.  Since the review process is human-based, it’s also subjective. The same ad might be approved by someone and not approved by someone else. If your ads have been pending approval for more than 24 hours, you can click the "notify Facebook" link in the pending approval message to fill out a form to have them review your ads manually.  Another thing you can do is to try republishing your ads. Just make a small update to your creatives and select update campaign to republish.  You can read more about this in our knowledge base

Why is there no audio in my ad preview?

That's just a quirk of the preview! Unfortunately, we can't pull the audio preview for the videos you upload (as we pull this directly from FB's API and they don't provide us with an audio preview). As long as the video you uploaded has audio attached, you should have nothing to worry about here.

If you right-click on the video in the preview, then select Open Video in a New Tab, it will open up the video in a new tab and show you the normal video control options – this will allow you to turn the sound on in the preview, so you can check for yourself.

Why can't I see a preview of my ad creative?

If you are seeing the below message:

If you're seeing the below messaging:

"Ad Creative Is Incomplete. The post ((insert post ID)) cannot be loaded, it might be deleted or you are lacking permissions to see it you selected for your ad is not available. It could be deleted or you might not have permissions to see it. Please check your ad creative and try again."

That's likely a bug with Facebook's preview generating tool that's cropped up recently. While Facebook is still working towards a resolution, the good news is that the ads themselves should create/run totally fine.

Why isn't my Facebook page appearing in the "Select Accounts" step?

If you have granted us the proper permission and your Facebook page(s) still isn't appearing, it may be that you do not have admin or advertiser access to the Facebook page.

You can review/edit the designated roles in the "Page Roles" section of the Facebook page like so:

Why isn't my Instagram account appearing in the "Select Accounts" step?

If your Instagram Account is not appearing in the Select Accounts step, it likely means you have not connected the IG account to your Facebook page. Please read the following guide!

How do I update my creative asset for different placements?

For starter, you can control where the ad runs in the 'Placement' section of each audience. The best way to edit (typically) is to select 'Edit Multiple Audiences', adjust the placements, and then hit 'Apply'.

Why isn't my Instagram account appearing in the Targeting section?

If your Instagram Account is not appearing in the "Expand Your Reach" section, this is often because the IG account is not an Instagram Business Account.

You will need to switch the IG account to a Business Account in order to use your IG fans + engagers as a targetable audience.

Then it sounds like you're running into a 'feature' that Google Chrome added recently. what you'll want to do to disable that so you can see your ad previews:

It's possible that you haven't given us access to all of your Facebook pages. You can check this by going , and clicking the ToneDen option. Once you do that, scroll down to where you see "This business integration can:" like in the screenshot below. From there, you'll be able to check the boxes next to all of your pages.

​​

if you are not already an admin/advertiser.

.

What should I do if my campaign has been in Facebook Review for over 24 hours?
Why is there no audio in my ad preview?
What can't I see a preview of my ad creative?
Why isn't my Facebook page appearing in the "Select Accounts" step?
Why isn't my Instagram account appearing in the "Select Accounts" step?
How do I update my creative asset for different placements?
Why isn't my Instagram account appearing in the Targeting section?
here
How Long Does It Take for My Ad Campaign to Go Live?
Here's
How to Disable Google Chrome's Heavy Ads Preview Feature
HERE
Here is more info on requesting admin/advertiser access to a Facebook page
How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
To change the creative asset used for each placement, you will want to go into the "Design Ad" section and hit the pencil icon underneath your image clipping
Here's our guide on how to make that switch, it's super simple!
How to Switch an Instagram Account to an Instagram Business Profile
How to do this!